Let me tell you I can't stand Beneficial I have had my morgtage with them now for over 8 years and I can't understand why they keep putting in a payment and then talking it back out and putting it in again and taking it back out,... when you call customer service they don't know why so they transfer you to another part and they don't know why.
I can spend three hours on the phone with them and I get no where they will call me 25 times in one day and then when I tell them about it Og bet you can guess well they don't have a record of them calling but I have my cell phone records to prove it ....I have hired an attorney and I am done with them I am at 11.8 % with my mortgage when there are people offering 2% right now.. I am done with them they have everything coming to them. they also charge me a late fee because their error of taking out 1600.00 buck out of my account they addmitt it was their fault and still have non refunded that money... so I am not paying them I am paying my attorney so they can just stuff it where the sun don't shine..
I will never recommend anyone to them they can just burn the company for all I care... no more I am not putting up with them I told them if I get one more peice of mail or a phone call I will slap harressment charges on them ......
Product or Service Mentioned: Beneficial Finance Customer Care.
Monetary Loss: $400.